Refunds
If Pro isn't right for you, we refund the first payment of your first Pro subscription in full when you ask within 14 days of it, monthly or yearly.
Renewals aren't refunded, and neither is a subscription started again after an earlier one. Instead, cancel before the next renewal and it won't be charged.
A refund ends the period it paid for: the account moves to the Free plan straight away.
How to ask
Write to support@xmlvalid.com from the email address of your account, or tell us that address. We process the refund within a few business days; the money reaches your card or account on the schedule of your bank or payment provider.
Cancelling
You can cancel at any time from Dashboard → Billing. Pro stays active until the end of the period you have paid for and isn't renewed after it. Your keys, schemas and history are kept on the Free plan.
Payments through Paddle
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are paid by Paddle to the payment method you used, together with any VAT or sales tax that was charged. You can also ask Paddle directly through the link in your receipt email. These terms add to the terms of service.