Contact Us

We'd love to hear from you! Whether you have questions, feedback, or need technical support, don't hesitate to reach out to us.

General Questions

Have questions about how to use our XML validator and formatter? Need help with a specific feature? We're here to help you get the most out of our tool.

Best for: How-to questions, feature requests, general inquiries

Response time: Usually within 24-48 hours

Technical Issues

Experiencing bugs, errors, or technical problems with our service? Report technical issues and help us improve the tool for everyone.

Best for: Bug reports, technical errors, service issues

Response time: Priority handling, usually within 24 hours

Feedback & Suggestions

Have ideas for new features or improvements? Your feedback helps us make our tool better. We value all suggestions from our users.

Best for: Feature requests, improvements, user experience feedback

Response time: We read all feedback, response when needed

Business Inquiries

Interested in business partnerships, licensing, or enterprise solutions? Get in touch to discuss how we can work together.

Best for: Partnerships, licensing, enterprise solutions

Response time: Business inquiries handled within 2-3 business days

How to Reach Us

Email Contact

For all inquiries, please email us at: support@xmlvalid.com

When Contacting Us, Please Include:

For Technical Issues:

  • A clear description of the problem
  • Steps to reproduce the issue
  • Your browser name and version
  • Operating system
  • Any error messages you received
  • Screenshots if applicable

For General Questions:

  • A detailed description of your question
  • What you're trying to accomplish
  • Any specific XML schema or format you're working with
  • Context about your use case

Frequently Asked Questions

Before reaching out, you might find the answer to your question in our most common inquiries:

Is my XML data stored on your servers?

No, your XML documents are processed temporarily in memory and are never stored permanently on our servers. Your data remains private and secure.

What XML schema types do you support?

We support XML Schema (XSD), RelaxNG, and DTD validation. You can upload schema files or provide URLs.

Is there a file size limit?

For optimal performance, we recommend keeping XML files under 10MB. Larger files may experience slower processing times.

Can I use this tool for commercial projects?

Yes, our tool is free to use for both personal and commercial projects. Please see our Terms of Service for more details.

Response Times

We strive to respond to all inquiries as quickly as possible:

  • Technical Issues: Within 24 hours (priority handling)
  • General Questions: Within 24-48 hours
  • Business Inquiries: Within 2-3 business days
  • Feedback & Suggestions: We read all feedback; responses when needed

Thank You

Thank you for using XML Validator & Formatter. Your feedback and questions help us improve our service and provide better tools for the XML community. We look forward to hearing from you!